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Riolett UK - Terms and Conditions

By using our services or buying our products you agree to the following terms and conditions presented on this page. Any changes to our terms and conditions will be updated here.

  1. We do not take anyone else's terms on payments when you require Credit from Riolett UK, If you need more than 14 days, please contact our accounts info@riolett-services.co.uk where a credit check may take place.

  2. Timesheets for day rate - or sign off sheets for completed works will be used on all jobs.

  3. We will not take any responsibility for works if the above sheets are not signed by the QS or contact manager at the end of the day or job. If they are not on-site to sign our sheets, we will assume they are 100% happy with all the work that has been completed.

  4. Any late payments will be charged at £10.00 Plus 20% VAT per day unless you have agreed longer terms with our accounts department. This will cover the time spent chasing your account. If you go back to your Quote, the link to all terms & conditions is written in bold.

  5. If Riolett UK do any spraying works and for any reason, it's not to your satisfaction please inform Riolett UK head office within 48 hours, this can be done via email at info@riolett-services.co.uk or phone 01908 785052 If you do not contact us within this time, we'll take it you are 100% happy with all works that have been carried out.

  6. Please make your site managers aware of signing any sign off sheets before checking all works, and he/she are 100% happy with the work. If work has already been snagged and signed off, there will be a charge if re-snagged this is due to other workman damaging our work. Full payment will be liable once our sign off sheet is complete.

  7. If Riolett UK is on-site under a day rate and is unable to work due to the weather conditions a full day rate charge of £550.00 PLUS 20% VAT will still apply. Priced contracts (IE) NOT A DAY RATE) ANY OUTDOOR WORK WHERE THE WEATHER STOPS US FROM DOING THE JOB WE ARE ON SITE TO DO. Riolett will contact your office to let you know that we will not be on-site if its (RAINING, BELOW 5C, SNOW,) If your company still wants Riolett UK ON-SITE AND WE CAN NOT WORK A FULL DAY RATE OF £550.00 PLUS 20% VAT WILL BE ADDED TO YOUR INVOICE FOR THE LOST DAY. IF THIS IS A NIGHT RATE, THEN IT WILL BE £750.00

  8. If Riolett UK is on-site under a day rate and all works are not finished due to the client not allowing the time scale for tasks to be completed. All monies invoiced will still need to be paid under the day rate terms, and conditions as your paying for labour and Riolett will have a day works sheet signed each day. Riolett will always advise how long they believe a job should take to complete. Any works carried out by Riolett Uk on a PRICE Contract.

  9. Our day rate comprises of an 8-hour shift (this includes an hours lunch break), but if our staff decide to defer their lunch break and work through their lunch break, they will leave an hour earlier as they have postponed their lunch break until the end of the shift.

  10. Onto site to complete works and for any reason we can not work due to other workman scaffold or any other issues Riolett as the right to charge a day rate to cover time lost, the full cost will be £550 00.plus VAT at 20% per day. Day rate may change depending on contract Night Rate £750.00 PLUS VAT.

  11. It is the customer's responsibility to make sure there is parking for Riolett Vans when booked in for works, if this is not the case when the vans turn up on-site there will be a day rate of £550.00 plus 20% VAT. Night Rate £750.00 plus VAT Our vans need to be close by due to paint being mixed up.

  12. If Riolett UK quotes a job throughout the winter or summer months, this may change due to the time of year.


  13. Throughout Riolett UK providing any of their services all representative of Riolett UK will remain polite, courteous, reliable and professional at all times. If any representative of Riolett UK fails to adhere to this code of conduct you are to report this immediately to Riolett UK Head Office and also send in a letter detailing what happened. This, in turn, will be investigated internally, and Riolett UK will write to you describing the outcome of their investigation.

  14. Riolett UK collects data from our customers in the form of Name, Address, Telephone Numbers and Email Address. This information is strictly for the use of Riolett UK and to assist in carrying out our services. At no time will your data ever be sold or passed on to 3rd party users. We respect our customer's privacy; this information is kept in line with data protection regulations at all time.

  15. Riolett UK and all operatives are comprehensively insured under our Public & Employers Liability Insurance Policy OF 10 million.

    All claims must be made in writing and addressed to Riolett UK Head Office within 48 hours after the liability has arisen. It is your responsibility to ensure Riolett UK Head Office receive your letter and you obtain a reference number from Riolett UK Head Office relating to your complaint/claim. info@Riolett-services.co.uk If any complaint is proven to NOT be as a result of our operatives, Riolett UK reserves the right to charge a call-out charge of £275.00+VAT to cover expenses and time lost.

  16. Riolett UK Health & Safety policy documents are available at the customer's request; all risk assessments and method statements are supplied in return with all purchase order numbers.

  17. Riolett Uk Guarantee is for 25 years on all wet spraying, with this guarantee you would need to have your spray works washed down or cleaned every 12 MONTHS; otherwise, the warranty will be invalid.

  18. Riolett can only Guarantee their paint we can NOT put guarantees on paint that is not removed before we start to apply OUR paint. Please asked about prices to remove old paint when quoted.

  19. Your guarantee will be sent out once full payments have been made and cleared into RIOLETT UK business account. There will also be terms to the guarantee when issued, Once all work is completed and paid in full your warranty will be sent please ask about the terms of your guarantee before work as started if needed at info@riolett-services.co.uk or by calling the head office.

  20. All paint supplied by Riolett UK will belong to riolett until full payment has been made.

  21. Access is the responsibility of the customer unless discussed with Riolett UK at the time of Quote.

  22. All RAL colours are the responsibly of the customer and should be provided before a job takes place, Riolett UK will advise on this if needed.

  23. All RAL colours are the responsibly of the customer and should be provided before a job takes place, Riolett UK will advise on this if needed.

  24. Riolett UK receives a purchase order number, and this is cancelled at a later date, there will be a 50% charge of the full invoice amount. If the job as started, then the full 100% will be due.

  25. If Riolett UK has priced a job on a total price this will include paint, tape, filler, Sandpaper, thinners, paper; this will also include two members of staff and all machinery. If for any reason the job can not be completed due to the job not being finalised right by our client, the full invoice will become due. There will no reduction due to poor organisation by our client.